Shipping & Return Policy

Shipping & Returns Policy

Last updated: May 10, 2026

Overview

Every Casaluma lamp is printed to order. That means your lamp doesn't exist until you buy it — which is how we keep production intentional and waste-free. Please read this policy before purchasing so you know exactly what to expect.

Production time

All orders require 5–7 business days for printing and quality review before they ship. This is separate from shipping transit time. We don't cut corners on production — your lamp is worth the wait.

During launches or high-volume periods, production may take up to 10 business days. We'll communicate any delays by email as soon as we know.

Shipping

We currently ship within the United States. Shipping costs are calculated at checkout based on your location and order size.

Once your order ships you'll receive a confirmation email with tracking information. We use USPS to ship, First Class Mail, Ground Advantage or  Priority Mail.

We are not responsible for delays caused by carriers, weather, or events outside our control once your order has been handed to the carrier. Please make sure your shipping address is correct at checkout — we cannot reroute packages after they have shipped.

Damaged orders

If your lamp arrives damaged, contact us within 5 days of delivery at help@casaluma.shop with your order number and clear photos of the damage and packaging. We will send a replacement or issue a full refund — your choice.

We take packaging seriously. Every lamp ships with bubble wrap and white tissue paper inside a branded kraft box. If something still arrives broken, we want to know and we will fix it immediately.

Lost packages

If your tracking shows delivered but you haven't received your package, please check with neighbors and your building first. If it is still missing, contact us within 7 days of the marked delivery date and we will open a claim with the carrier and work toward a resolution.

Returns

Because every lamp is made to order, we do not accept returns for orders placed correctly. We ask that you review product descriptions, photos, and dimensions carefully before purchasing.

We do not accept returns for the following reasons:

  • Change of mind
  • Color appearing slightly different from screen to real life
  • Minor natural variations in 3D print texture or finish — these are part of the handmade nature of the product and are not defects

Exchanges

We do not offer exchanges. If you would like a different lamp, you are welcome to place a new order.

Refunds

We issue full refunds in the following situations:

  • Your order arrived damaged and you prefer a refund over a replacement
  • Your order was lost in transit and cannot be recovered
  • You cancelled your order within 24 hours of purchase

Refunds are issued to your original payment method within 5–7 business days of approval.

Cancellations

Orders can be cancelled within 24 hours of purchase for a full refund. After 24 hours your lamp has entered the print queue and production cannot be stopped. Contact us as soon as possible at help@casaluma.shop if you need to cancel.

Custom and personalized orders

Personalized lamps — including custom name engravings, color combinations, or party kits — are final sale. No returns, exchanges, or cancellations once production has begun.